Returns are easy, but please follow our process. Email us at firstname.lastname@example.org, include your order number in the subject line and tell us what you'd like to return and why. We'll review your return request and email you a RMA (return merchandise authorization) with the return-to shipping address. Please be sure to package your item(s) thoughtfully so goods aren’t damaged in the process. Select and use the carrier of your choice as return shipping is not covered by us. Please select “signature required” to ensure your return package is receipt confirmed.
We’ll let you know via email when your package has been received, inspected and your refund is issued. Refunds usually take 5-10 business days to process.
If you need to exchange an item, the best process is this: 1. Place a new order for the item you want. 2. Return the item you don't want to us, following the process outlined above.