Details
Excerpt from our 1995 catalog:
Coming up with new ideas for our catalog is sometimes as easy as looking out the window of our office at 89 Front St. in Marblehead. Right there below, on any given day, parade ideas from a half a dozen lifetimes at sea…we called ‘em the Boatyard Boys. Remember the TV show Hogans Heroes? Well, it’s a lot like that. Mark McCluskey, he’s Hogan. Lars is Carter, Toby is Newkirk, Ryan is Schultz and Ralph… he’s Colonel Klink. Anyway, this is the tool bag they all use. Because in addition to being the toughest, (24-ounce cotton duck), the meanest (a mouth the size of a killer whale’s), the most compartmentalized (24 separate compartments), tool bag in the world, it’s also the best darn vehicle for concealment transport, for getting “things” -- from Budweiser to bolt cutters -- through the boatyard unnoticed. And since they all carry the same bag, well, let’s just say the shell game starts every Friday afternoon about 4 PM.
Shipping
We don’t use a 3rd. fulfillment house to process your order. We pick, pack and ship all orders ourselves from our own warehouse. If we receive your order by 12pm PST, we usually ship it to you that day. Otherwise it will ship on the following business day.
Returns & Refunds
If you aren’t happy with what you’ve purchased from Atlantic Rancher, you may return it to us in like-new condition within 30-days of purchase and we’ll process a refund for the full purchase price of the item(s) being returned.
Returns after the normal 30-day window are for store credit only.
All of our shirts, pants, outerwear, sweater, belts and moccasins are made in Portugal, mostly in the same shops we've been working with for over 25 years. Our hand-sewn leather goods, hats and a few other items are made in America.
Our fit is what we call contemporary, meaning they're not overly baggy or boxy, but have ample room and freedom of movement. Also, our outerwear is uninsulated, or very lightly insulated. It's cut with enough room to allow you to layer underneath, with a sweater, a vest or even a light down-filled jacket. For us, layering is always the way to go!
Simple answer is no. All of our shirts and pants are pre-shrunk. At most you will experience a 2% shrink factor after washing and drying.
Dryhandle® is a 100% cotton, weatherproof fabric that we develop in 1995. Starting with 100% long-staple Egyptian cotton the thread is very tightly woven resulting in a fabric so dense that it's thornproof and, even at this stage, surpasses the U.S. government test for rainwear. The fabric is then impregnated through the proprietary DryHandle® process which irreversibly transforms the cotton fibers themselves to make them inherently water-resistant and stain-resistant. Unlike oiled or waxed cotton fabrics, DryHandle® is extremely lightweight, has no odor, won't stain other clothing or upholstery and resists stains from hard use and long wear. Despite being water-resistant, the weave contains millions of microscopic pores that vent moisture, making DryHandle® garments exceptionally breathable and comfortable to wear.
Orders received by 2pm PST are usually shipped the same day. In most cases we ship via USPS Priority Package, and orders to the East Coast typically arrive in 4 days or less. West of The Mississippi orders arrive in 2-3 days.
Easy! You can email him (that would be me, Engle) at engle@atlanticrancher.com or you can call me at 206-919-0943. I am around most of the time, but if i miss you, I'll get back to you as soon as I can.
We maintain an active "wait list." So when you send a message asking to be notified when the item, color and size becomes available, we actually do something worthwhile with your request. We catalog your request and email you once the item becomes available again.
The answer to the first part of this question is: me, Engle Saez, founder of the company. For part #2...there's an old adage that applies here: "you can't make this shit up." And I will just say that the stories I tell are as true as I can make them and as accurate as my memory allows. That's a true story...
The origins of our company's name is a long story, one will share in blog post at some point. But for now, all should know that we are forever grateful to Susan Turner for her original and very creative idea.
Returns are easy, but please follow our process. Email us at orders@atlanticrancher.com, include your order number in the subject line and tell us what you'd like to return and why. We'll review your return request and email you a RMA (return merchandise authorization) with the return-to shipping address. Please be sure to package your item(s) thoughtfully so goods aren’t damaged in the process. Select and use the carrier of your choice as return shipping is not covered by us. Please select “signature required” to ensure your return package is receipt confirmed.
We’ll let you know via email when your package has been received, inspected and your refund is issued. Refunds usually take 5-10 business days to process.
If you need to exchange an item, the best process is this: 1. Place a new order for the item you want. 2. Return the item you don't want to us, following the process outlined above.
